Hours

Open until 7:00PM

Regular Hours

  • Monday - Wednesday10:00AM - 7:00PM
  • Thursday - Saturday10:00AM - 9:00PM
  • Sunday11:00AM - 6:00PM

WELCOME TO DESTINY USA

Operations Manager

WonderWorks

Full-Time

04/22/2021

MAJOR RESPONSIBILITIES

  • Manage and direct operational activities and staff to create the best experience possible for guests and team members.
  • Manage daily tasks in a timely, responsive, and pleasant manner, ensuring that the facility runs smoothly, is staffed adequately and morale is maintained.
  • Implement and ensure adherence to all established policies and procedures.
  • Ensure that facility maintains a safe and clean environment for the staff and guests.
  • Create ideas and programs that can be implemented to enhance the visitor experience while motivating the staff to maximize earned income and customer satisfaction.
  • Supervise internal control, cash management, financial records, deposits, and payments on the shift being worked while establishing daily performance goals accordingly.
  • Oversees quality control, sanitation, and maintenance as it relates to the visitor experience, staff, and facilities.
  • Provide operational support for special events and programs.
  • Perform other duties as assigned.

COMPLEXITY OF WORK:   Non-routine; general policies applied to frequently changing situations.

RELATIONSHIPS OUTSIDE WORK UNIT:  Influences decisions of major nature.  High degree of tact & diplomacy to obtain favorable decisions or maintain good will.

SUPERVISORY RESPONSIBILITIES:  This role will supervisor the entire operations staff (Lazertag, Exhibits, Admissions, etc.) while also indirectly providing supervision to anyone working their scheduled shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REGULAR ATTENDANCE is required.

EDUCATION and/or EXPERIENCE:   High school degree or GED.  Associate’s degree (AA) or Bachelor’s degree from a

four year college or university in a related field.

ON-THE-JOB TRAINING: 80 hours on-the-job training will be provided for this position

LANGUAGE SKILLS:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY:  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. Frequently required to sit, use hands to finger, handle or feel objects, tools or controls. Occasionally required to climb or balance, stoop, kneel, crouch or crawl.

The employee must regularly lift up to 10 pounds, frequently lift up to 50 pounds, and occasionally lift up to 100 pounds.

Specific vision abilities required by this job include:  Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more);  Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving parts, occasionally exposed to work in high, precarious places, outdoor weather conditions, risk of electrical shock, and vibration.

While performing this job, the noise level in the work environment is: Moderate Noise (Examples:  business office with typewriters and/or computer printer, light traffic)