Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM
  • Sunday, Dec. 159:00 AM-10:00 PMLonger Sunday holiday hours
  • Sunday, Dec. 228:00 AM-11:00 PM
  • Tuesday, Dec. 248:00 AM-5:00 PMClosing early Christmas Eve
See More Holiday Hours
Our holiday hours are now available! View holiday hours »




Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM
See More Holiday Hours
View Individual Venue Hours

Looking for help? Let our friendly Guest Services team be of service with two convenient locations to better serve you. You can find us on the first level underneath the Food Court or on the third level of the expansion near Amazing Mirror Maze and Dave & Buster’s.

Do you have a question right now for our Guest Services team?
Ask them at info@destinyusa.com or call 315.466.7000 extension 4.

Do you need to contact Destiny USA’s security team?
Call 315.466.6011.


  • Looking for your favorite shopping, dining or entertainment destination? You can visit any guest services location (1st floor underneath carousel, 3rd floor outside of World of Beer) or any of our 26 digital directories throughout Destiny USA to find all that you’re looking for. You can also search the web directory here.

  • Stop at any guest services location (1st floor underneath carousel, 3rd floor outside of World of Beer) to pick up our visitor’s guide, packed with great ideas for how to plan your escape to Destiny USA, highlighting places to stay, things to do and of course, the wonders of Destiny USA!

  • CAA/AAA members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.

  • With 23 of these touch-screen monitors located in numerous places across Destiny USA, you are bound to find where you want to shop, dine, or play. Plan your route and find your way! Find each one on our floor maps on our directory here.

  • We offer two brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

  • Shopping Carts are available for a nominal fee on the 1st level, near AT&T and Victoria’s Secret! Please contact Guest Services for more information at 315-466-7000 x4

  • Strollers are conveniently located around Destiny USA for a nominal fee.  Single and double strollers are located at the Yellow entrance next to Panera Bread and at the Red entrance next to Dunkin Donuts.  Additional single strollers are available at the Purple entrance next to Lord and Taylor and at the Pedestrian Bridge entrance on Solar Street.

  • Complimentary wheelchair rentals are available at either Guest Services location during regular hours. Scooter rentals are also available for a nominal fee at either Guest Services location and at Valet parking.  Please see any guest services associate for details.

  • Lost an item at Destiny USA? Please see any guest services associate on the 1st floor underneath carousel or on the 3rd level outside of World of Beer.

  • WiFi is FREE at Destiny USA, simply select “Destiny USA Free WiFi” from your device’s listing of available networks!

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

  • Destiny USA’s wide selection of retail, dining, and entertainment venues offer sales and promotions throughout the year. We offer several shopping packages to choose from. You can purchase our Shop & Stay, Shop & Dine or Shop & Play packages which offer a variety of souvenirs and discounted deals just for you! Click here to find out more information now!

  • Green Vehicle Parking
  • Electrical Vehicle Charging
  • Visitor Information Center
  • CAA/AAA and MasterCard members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.

  • View restroom locations on our directory here.


  • Designated parking at every mall entrance.
  • Automatic doors equipped at every main entrance.
  • Wheelchairs and electric scooters.
  • Reserved special needs washrooms.
  • Emergency phones located in several parking lots.
  • All service dogs allowed.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Destiny USA.

SYRAC S1 Tabloid 1 ADA 1

Accessibility Map PDF Download

Mall Policies

  • In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.

  • Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.

  • For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.

  • To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

  • The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.

  • Destiny USA is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.

  • In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Destiny USA has a parental escort policy from 4:00pm until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.

For additional information please call Guest Services at 315.466.7000.

*MB-18 does not apply to Regal Cinemas, Dave & Buster’s, WonderWorks, APEX Entertainment or stores with exterior entrances.

Motor Coach

Motor Coach Drivers’ Lounge

Destiny USA offers a motor coach drivers’ lounge, plus incentives for tour groups that register in advance. Call 315.466.7000 or email Rose Hapanowich at rhapanowich@destinyusa.com for details.

Motor Coach Lounge
Motor Coach Lounge