View Individual Venue Hours

9090 DESTINY USA DRIVE
SYRACUSE, NY 13204
315.466.6000

DISCOVER

You’ve got questions. We’ve got answers.

Hours

  • Monday - Saturday

    10:00AM - 9:30PM
  • Sunday

    11:00AM - 6:00PM
View Individual Venue Hours

Looking for help? Let our friendly Guest Services team be of service with two convenient Guest Services locations to better serve you. You can find us conveniently located Guest Services desks on the first level underneath the food court or on the third level of the expansion near Amazing Mirror Maze and Dave & Buster’s.

Do you have a question right now for our Guest Services team?

Ask them at info@destinyusa.com or call 315.466.7000 extension 4.

Do you need to contact Destiny USA’s security team? Call 315.466.6011

SERVICES

  • Directories and Directions
    Looking for your favorite shopping, dining or entertainment destination? You can visit any guest services location (1st floor underneath carousel, 3rd floor outside of World of Beer) or any any of our 26 digital directories throughout Destiny USA to find all that you’re looking for. Print directions are also located on the downloadable directory here.
  • Visitor’s Guide
    Stop at any guest services location (1st floor underneath carousel, 3rd floor outside of World of Beer) to pick up our visitor’s guide, packed with great ideas for how to plan your escape to Destiny USA, highlighting places to stay, things to do and of course, the wonders of Destiny USA!
  • Passport to Savings
    CAA/AAA members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.
  • Digital Kiosks
    With 26 of these touch-screen monitors located in numerous places across Destiny USA, you are bound to find where you want to shop, dine, or play. Plan your route and find your way! Find each one on our floor maps on our downloadable directory here.
  • ATM’s
    We offer two brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.
  • Stroller Rental
    Strollers are conveniently located around Destiny USA for a nominal fee.  Single and double strollers are located at the Yellow entrance next to Panera Bread and at the Red entrance next to Dunkin Donuts.  Additional single strollers are available at the Purple entrance next to Lord and Taylor and at the Pedestrian Bridge entrance on Solar Street.
  • Wheelchair Rental and Special Needs Assistance
    Complimentary wheelchair rentals are available at either Guest Services location during regular hours. Scooter rentals are also available for a nominal fee at either Guest Services location and at Valet parking.  Please see any guest services associate for details.
  • Lost + Found
    Lost an item at Destiny USA? Please see any guest services associate on the 1st floor underneath carousel or on the 3rd level outside of World of Beer.
  • Free Wifi
    WiFi is FREE at Destiny USA, simply select “Destiny USA Free WiFi” from your device’s listing of available networks!
  • Gift Cards
    Our gift cards are available at Guest Services. We offer American Express gift cards at a nominal fee. For more information contact customerservice@destinyusa.com. Looking to purchase a gift card online?  Click here to order.
  • Shopping Packages
    Destiny USA’s wide selection of retail, dining, and entertainment venues offer sales and promotions throughout the year. We offer several shopping packages to choose from. You can purchase our Shop & Stay, Shop & Dine or Shop & Play packages which offer a variety of souvenirs and discounted deals just for you! Click here for more information.
  • Green Vehicle Parking
  • Electric Vehicle Charging
  • Canadian Currency Exchange
    Please see any guest services associate on the 1st floor underneath carousel for your currency exchange needs. Note: currency exchange can only be given to guests on American Express gift cards.
  • Visitor Information Center
  • AAA/CAA/MasterCard Show Your Card & Save Program
    CAA/AAA and MasterCard members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.
  • Restrooms with diaper changing/nursing facilities
    View restroom locations on our directory here.

ACCESSIBILITY

Destiny USA is committed to serving our special needs customers and accessibility all throughout the mall.

  • Designated parking at every mall entrance.
  • Automatic doors equipped at every main entrance.
  • Wheelchairs and electric scooters.
  • Reserved special needs washrooms.
  • Emergency phones to contact security located in several parking lots.
  • All service dogs allowed.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Destiny USA.
Destiny USA Accessibility Map

MOTOR COACH

Motor Coach Drivers’ Lounge

Destiny USA offers a motor coach drivers’ lounge, plus incentives for tour groups that register in advance. 315.466.7000 or email Rose Hapanowich at rhapanowich@destinyusa.com for details.

Motor Coach Lounge
Motor Coach Lounge

PARENTAL ESCORT

MB-18

Parental Escort Policy MB-18

Destiny USA has a parental escort policy from 4:00pm until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. For additional information visit our web site or call Guest Services at 315.466.7000. *MB-18 does not apply to Regal Cinemas, Dave & Buster’s, WonderWorks or stores with exterior entrances.