Closed until closed

Regular Hours

  • Monday - SundayCLOSED -




Closed until closed

Regular Hours

  • Monday - SundayCLOSED -
View Individual Venue Hours

Looking for help? Let our friendly Guest Services team be of service with two convenient locations to better serve you. You can find us on the first level underneath the Food Court or on the third level of the expansion near Amazing Mirror Maze and Dave & Buster’s.

Do you have a question right now for our Guest Services team?
Ask them at info@destinyusa.com or call 315.466.7000 extension 4.

Do you need to contact Destiny USA’s security team?
Call 315.466.6011 or visit our security page for more info.


  • Looking for your favorite shopping, dining or entertainment destination? You can visit any guest services location (1st floor underneath carousel, 3rd floor outside of World of Beer) or any of our 26 digital directories throughout Destiny USA to find all that you’re looking for. You can also search the web directory here.

  • Stop at any guest services location (1st floor underneath carousel, 3rd floor outside of World of Beer) to pick up our visitor’s guide, packed with great ideas for how to plan your escape to Destiny USA, highlighting places to stay, things to do and of course, the wonders of Destiny USA!

  • CAA/AAA members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.

  • With 23 of these touch-screen monitors located in numerous places across Destiny USA, you are bound to find where you want to shop, dine, or play. Plan your route and find your way! Find each one on our floor maps on our directory here.

  • We offer two brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

  • Shopping Carts are available for a nominal fee on the 1st level, near AT&T and Victoria’s Secret! Please contact Guest Services for more information at 315-466-7000 x4

  • Strollers are conveniently located around Destiny USA for a nominal fee.  Single and double strollers are located at the Yellow entrance next to Panera Bread and at the Red entrance next to Dunkin Donuts.  Additional single strollers are available at the Purple entrance next to Lord and Taylor and at the Pedestrian Bridge entrance on Solar Street.

  • Complimentary wheelchair rentals are available at either Guest Services location during regular hours. Scooter rentals are also available for a nominal fee at either Guest Services location and at Valet parking.  Please see any guest services associate for details.

  • Lost an item at Destiny USA? Please see any guest services associate on the 1st floor underneath carousel or on the 3rd level outside of World of Beer.

  • WiFi is FREE at Destiny USA, simply select “Destiny USA Free WiFi” from your device’s listing of available networks!

  • Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.

    Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

    or call toll-free at 800.297.5009

    Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

    Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

    Terms & Conditions are applied to all gift cards.

  • Destiny USA’s wide selection of retail, dining, and entertainment venues offer sales and promotions throughout the year. We offer several shopping packages to choose from. You can purchase our Shop & Stay, Shop & Dine or Shop & Play packages which offer a variety of souvenirs and discounted deals just for you! Click here to find out more information now!

  • Green Vehicle Parking
  • Electrical Vehicle Charging
  • Visitor Information Center
  • CAA/AAA and MasterCard members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.

  • View restroom locations on our directory here.


  • Designated parking at every mall entrance.
  • Automatic doors equipped at every main entrance.
  • Wheelchairs and electric scooters.
  • Reserved special needs washrooms.
  • Emergency phones located in several parking lots.
  • All service dogs allowed.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Destiny USA.

SYRAC S1 Tabloid 1 ADA 1

Accessibility Map PDF Download

Mall Policies

  • Destiny USA is a private property dedicated to providing a safe, convenient and enjoyable shopping, dining and entertainment environment for our guests, tenants and employees. Everyone is expected to follow the Behavior Code at all times.

    Management reserves the right to exclude from the premises any person that is engaged in activities which are not directly related to, or which detract from, the experience. Persons violating the Behavior Code may be directed to leave Destiny USA, banned from entering the property in the future, and/or prosecuted to the fullest extent of the law.

  • Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.

  • Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation or any illegal activities are not allowed on Destiny USA property. Management has the right to exclude from the facility any person or group who in the opinion of Management is obstructing, hindering or harassing shoppers or visitors, or who is engaged in conduct that is unrelated to or detracts from the experience of our guests. For the safety of all, you may not run, skate or use a skateboard, hoverboard or similar devices on Destiny USA property. You may not ride bicycles on sidewalks or the interior of the complex.

  • Guests and employees shall be fully clothed. The wearing of apparel which is designed to provoke a disturbance, negatively impact the interest of merchants or engage shoppers or other legal invitees in conflict is prohibited. The display of signs, banners, posters, apparel and the like that tend to provoke a disturbance, negatively impact the interests of merchants or engage shoppers or other legal invitees in conflict, is also prohibited.

  • The possession of any weapon, other than by law enforcement personnel, is strictly prohibited.

  • The entire Destiny USA property is tobacco/smoke free. The use of vaping devices is strictly prohibited.

  • The parking area is private property and is intended for the use of guests, visitors and employees. Vehicles must be parked in legally designated spaces. Unauthorized overnight parking is not permitted. Violators are subject to ticketing and/or towing at owner’s expense. Authorization for overnight parking can be requested by contacting Mall Security at 315-466-6011.

  • In accordance with school attendance laws, and in support of education, children 6 to 16 years of age are not permitted on property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Destiny USA welcomes guests of all ages. However, during designated hours on Friday’s and Saturday’s (4:00pm to close), guests 17 and under must be accompanied by a parent or adult 21 years or older. All guests should be prepared to show valid identification (with picture and date of birth) such as a driver’s license, state identification card, military ID, passport or visa.

For additional information please call Guest Services at 315.466.7000.

*MB-18 does not apply to Regal Cinemas, Dave & Buster’s, WonderWorks, APEX Entertainment or stores with exterior entrances.

Motor Coach

Motor Coach Drivers’ Lounge

Destiny USA offers a motor coach drivers’ lounge, plus incentives for tour groups that register in advance. Call 315.466.7000 or email Rose Hapanowich at rhapanowich@destinyusa.com for details.

Motor Coach Lounge
Motor Coach Lounge


For planning purposes, Destiny USA’s Antique Carousel operating hours are as follows:
Monday – Saturday:
  • 10am-12:50pm (last ride begins at 12:45pm)
  • 2pm-3:50pm (last ride begins at 3:45pm)
  • 4:40pm-6:50pm (last ride begins at 6:45pm)
  • 7:30pm-9:15pm (last ride begins at 9:10pm)
  • 11am-12:50pm (last ride begins at 12:45pm)
  • 2pm-3:50pm (last ride begins at 3:45pm)
  • 4:30pm-5:40pm (last ride begins at 5:35pm)