As a year-round family-friendly travel and tourism destination, Destiny USA is a unique property and we take active security measures to treat it as such. We hold our security team to the highest standards in providing a safe environment where our guests are able to unwind, shop, dine, stay and play.
We take a holistic approach with our industry-leading programs and practices. Destiny USA has strong relationships with community partners and law enforcement agencies. These initiatives further our commitment to ensuring Destiny USA as a safe destination for everyone.
Destiny USA Security can be reached during business hours at 315.466.6011. Should a phone not be accessible, Guest Service stations are located at the Yellow Entrance (beneath the Carousel) and on the third floor in the Canyon area (between World of Beer and TGI Friday’s). Do not hesitate to contact Destiny USA security with any concerns, questions or issues you may have while visiting. And, please, if you see something, say something!
For the security of Destiny USA’s guests and your own personal possessions, please do not leave purses, shopping bags and other items unattended. Please be considerate of your surroundings and the personal property of other guests and tenants.
We welcome everyone to Destiny USA, however we maintain a strict parental escort policy from 4:00 p.m. until closing each Friday and Saturday evening. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older.
Please note, however, that Destiny USA reserves the right to amend these days and times based on any special events or the holiday shopping season. If you have any questions regarding this policy, please contact Guest Services at 315.466.7000.
Conduct that is disorderly, disruptive, or which interferes with and/or endangers business or guests is prohibited. Destiny USA management reserves the right to remove any groups or guests violating our code of conduct. Such conduct may include, but is not limited to:
Any act defined by federal, state or local ordinances as a criminal act is prohibited. These include, but are not limited to:
Destiny USA requires all guests wear appropriate attire; pants/shorts, shirts and shoes must be worn at all times. Inappropriate attire may include, but is not limited to:
Escalators are not to be used as stairways when not operational. No strollers or wheelchairs are allowed on escalators.
Destiny USA provides access to wheelchairs, strollers and scooters for those who require assistance. Please inquire at our Guest Service station beneath the Carousel (Yellow Lot) for availability and more information.
Only animals trained to assist persons with disabilities and with the appropriate paperwork are permitted within Destiny USA.
Destiny USA is committed to protecting your privacy. We are committed to conducting our business in accordance to governing policies and principles in order to ensure the confidentiality of personal information is protected and maintained.
Hotel shuttles, taxis, and tour buses drop off and pick up passengers at the Yellow Lot (beneath the Carousel) off of Destiny USA Drive.
Uber and Lyft passengers may be dropped off or picked up at the following entrances;
Complimentary shuttles are provided to Destiny USA for hotel guests staying at the Embassy Suites by Hilton™.
No vehicles may be left unattended in any of the drop-off/pick-up areas. Additionally, there is no overnight parking permitted in any of the Destiny USA lots. Violating either policy is subject to having the vehicle towed at the owner’s expense.