This is a FULL TIME management position
The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store’s sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager’s absence.
Sales: Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district’s sales plan achievement.
-Solid understanding of sales mission and ability to communicate mission effectively in actionable terms to staff.
-Help to develop and motivate staff to improve individual commitment and encourage staff to meet sales goals (Including ADS, SPH, conversion and other key performance indicators) and external sales opportunities (B2B)
-Model Lindt standards through everyday activities (4 Moments of influence, dress code, up – selling, commitment, passion, sales focus, drive).
-Assist the Store Manager with identifying and executing external sales opportunities to include but not limited to, business – to business contacts and outside sales networking; develop special order business.
– Monitor stock levels are in accordance with trends to insure stock levels are compatible with sales demands and Quality Assurance guidelines and to avoid out of stocks/overstocks/dated product.
Staff Development: Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprungli guidelines and standards in order to ensure a knowledgeable friendly, well-trained staff.
-Assist with recruiting qualified individuals for open positions.
-Proactively and effectively network to provide viable candidates for the store and district.
-Help to train staff to company standards, ensuring daily operations and sales are achieved.
-Assist with training and developing staff sales technique’s, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
-Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.
Operational Controls: Ensure store meets or exceeds company standards for operational controls.
-Cash Management (Micros, Paperwork, Logs, Policies & Procedures)
-Comply with all Quality Assurance Policies & Procedures
-Maintain store cleanliness
Skills & Knowledge:
*Proven sales background
*Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus
*Proven success in supervisory role, preferably in a specialty retail environment
*Basic math and/or accounting skills
*Prior retail management experience- preferably in a premium specialty environment
*Prior experience with computerized POS system
*Regularly lift and/ or move up to 10 pounds, frequently lift and or/move up to 35 pounds, occasionally lift and/or move up to 50 pounds
*Ability to climb, balance, stoop, kneel, crouch and reach with arms
*High School diploma or GED required. Some college experience preferred
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