Job Description:
At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From Sactionals – The World’s Most Adaptable Couch™, to Sacs – The World’s Most Comfortable Seat™, Lovesac products are durable, changeable, and truly designed for life. Our founder’s philosophy, Designed for Life™, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. It’s an uncompromising approach to achieving true sustainability.
Lovesac has an entrepreneurial spirit within its walls. It’s innovative and exciting. Our products and our people are one of a kind. We are changing the way people think about furniture. While embarking upon a career with us; you will work within an interdependent team of passionate professionals collaborating to exceed expectations in all facets of our growing business. Voted by Furniture Today Magazine into the Top 100 Growing Furniture Company; we are excited about the future!!
At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles:
- We can all win together
- Doing less and doing better
- We’re borrowing this earth from our children
- The couch is the kitchen table
- Love Matters
Currently, we are seeking to hire a Sales Associate who will have a passion for our products and our customers, creating a unique experience for them. In addition to selling inside our showroom, you will share that passion for the brand and product through the utilization of social media outlets, hosting live demonstrations, engaging in live chats, and posting content in an effort to grow brand awareness and sales revenue.
Summary of Key Job Responsibilities:
- Represent Lovesac on social media platforms, showcasing features and benefits and the uniqueness of our product platform
- Responsible to meet or exceed individual sales goals and key performance indicators (KPIs).
- Utilize Lovesac’s proprietary selling process, providing each customer with outstanding service by greeting and acknowledging every customer, demonstrating all products, maintaining outstanding standards, comprehensive knowledge of the entire product line, and by applying “common sense and good taste” at all times.
- Offer additional financing options to the customer including but not limited to Lovesac credit card and secondary financing programs, etc.
- Consistently educate clients of current promotional offerings and products while maintaining knowledge of current promotional offerings and products.
- Always maintain inventory integrity and accuracy protecting company assets.
- Assists in the execution of any promotional campaigns, including product placement and marketing updates pursuant to Company standards.
- Partner with store management to ensures that all customer service issues are resolved, and enhance all aspects of customer service, including order management.
- Participate in ensuring that store standards are maintained (i.e., merchandising, marketing, store cleanliness, appropriate floor replenishment, backroom organization, safety, etc.) in accordance with Company operating policies and procedures.
- Maintain inventory integrity through accurate processing of all POS transactions (i.e., sales, returns, and exchanges) providing accurate information to clients.
- Must be able to maintain and perform proper cleaning procedures throughout the showroom periodically during shifts to ensure a clean and safe environment.
- Must monitor customer capacity in the showroom and abide by state and federal regulations for maximum capacity and enforcing safe distancing.
- Maintain a calm demeanor and manages issues professionally and according to our company standards.
- Act with integrity and trust at all times, modeling behavior that respects our employees, peers, and customers in accordance with the core values of our company.
- Perform any other duties as requested by management.
Requirements & Qualifications:
-
- High School Diploma or equivalent certification.
- Minimum of 1-2 years of related sales experience.
- Must have a valid driver’s license.
- Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
- Must be self-motivated and driven to sell.
- Must have proven time management skills and quickly adapts to a changing business environment.
- Able to prioritize responsibilities with the appropriate level of urgency, able to listen, and can use this information to solve problems, anticipate issues, and make correct decisions based on a variety of situations.
- Must take accountability and responsibility for your actions.
- Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
- Must have superior communication skills; verbal, written, and interpersonal skills; able to listen effectively to solve problems, anticipate issues, and make effective decisions.
- Able to communicate in a positive and professional manner at all times.
- Demonstrates strong analytical and problem-solving skills.
- Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
- Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
- Proficiency required utilizing Microsoft Office including but not limited to Word, Excel, Outlook, iPad, laptop, Podium, Facebook Live, and/or POS systems, etc.
- Must comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook.
- Consistent ability to work in an office environment and regularly report to work at Corporate Headquarters or designated showroom.
- Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
- Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
- Must possess a strong work ethic and exemplify The Lovesac Values:
Audacious Dreamers
Willing to sweep the floors
Grit
Aspirational Values –
Customer Centricity
Only “A” Players
Executional Excellence
Consciousness
Table-Stakes Values –
Positivity
Insatiable Learning
Passion
Collaboration
Empathy
Transparency
Accidental Values –
Making it happen
Thrift
Our showrooms including our website are open seven days a week, 24 hours a day and require morning, evening, overnight, weekend, and holiday availability.
Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law. Lovesac complies with applicable state and local laws prohibiting discrimination in employment in those jurisdictions in which it maintains facilities. Lovesac also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.
To apply, please email resume to: ShowroomManagerDestinyUSA@lovesac.com>