Regular Hours

  • Monday - Thursday10:00AM - 8:00PM
  • Friday - Saturday10:00AM - 9:00PM
  • Sunday11:00AM - 6:00PM



Loss Prevention Agent (Full Time)



Date: Oct 5, 2016

Location: Syracuse, NY, US, 13290

Location Name: NY-Syracuse (0664)
Location Type: Stores-US
Location: 9090 Carousel Center, Syracuse, NY 13290, United States (US)
Job Type: Full Time
Position Type: Regular EmployeeSephora’s Loss Prevention Agents protect the assets of the store against theft and work with management to maintain operational controls to reduce shortage.

Loss Prevention

  • Conduct surveillances on the sales floor as well as utilizing the CCTV system to identify, observe, and apprehend or deter individual(s) from committing external theft(s).
  • Identify and report to the District Loss Prevention Manager potential internal theft opportunities.
  • Adhere to all laws and Sephora policies concerning apprehensions, search and seizure and the preservation of evidence.
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations and audits.
  • Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
  • Develop and maintain a professional relationship with all store personnel as well as local law enforcement agencies, mall security and other retailers.


  • Conduct store self-audits, checklists, and safety inspections, and communicate findings to the store Leadership team.
  • Assist store leadership with inventory preparation and process.
  • Partner with the store and District Loss Prevention Manager in the development and execution of shrinkage prevention plans.


  • Heighten and maintain store Loss Prevention awareness by attending and participating in store cast meetings, new hire trainings and continuous cast training.


Knowledge, skills required

  • Strong written, verbal, interviewing, listening and interpersonal communication skills.
  • Basic computer skills required.

Experience Desired

  • 1 year of assets protection/loss prevention experience in a retail environment.

Minimum Education Level

  • High School graduate or equivalent

Requirements of the Job

  • Able to work flexible hours including days and nights, weekends and holidays appropriate to the business needs.
  • In multi-store areas, the Loss Prevention Agent must be available for assignment to all stores in the area.
  • Consistent and reliable attendance.
  • Must be able to stand/walk sales floor for entire shift.
  • Satisfy and maintain all licensing requirements (as required by state or local jurisdiction).
  • Able to work in a fragrance filled environment.
  • Conform to Sephora dress code

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mo√ęt Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands – including its own private label, SEPHORA COLLECTION. Sephora’s curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world’s premier digital beauty destination.

Nearest Major Market: Syracuse