Hours

OPEN TODAY 11:00AM TO 7:00PM

Regular Hours

  • Monday - Thursday11:00AM - 7:00PM
  • Friday - Saturday11:00AM - 9:00PM
  • Sunday11:00AM - 6:00PM
  • Monday, Jul. 411:00 AM-5:00 PMIndependence Day
Destiny USA Will Be OPEN on July 4th from 11AM - 5PM 

WELCOME TO DESTINY USA

Destiny USA

Destiny USA Guest Service Representative

Destiny USA

08/2/2016

SUMMARY: Provide amazing customer service to all who visit Destiny USA.

Responsibilities:

  • Be committed to creating An Amazing Experience for everybody by providing exceptional service in a safe and clean environment.
  • Adhere to Destiny USA Appearance & Grooming Standards.
  • Keep the Customer Service area clean and presentable.
  • Conduct research for home office and customers.
  • Have a clear understanding of the POS system and know appropriate actions steps when needed.
  • Continually build relationships with guests (merchants, shoppers and employees).
  • Answer questions and provide assistance to customers, merchants, employees and co-workers.
  • Answer phones, do faxing, maintain lost & found, sell gift certificates, and act as the customer’s first point of reference in a variety of situations.
  • Record bus tour groups and track participation in all Shop America programs.
  • Maintain a professional attitude when dealing with customers, merchants, employees, and co-workers.
  • Be able to perform the day-to-day customer service representative responsibilities/routine.
  • Assist Marketing Department with projects when needed.
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Qualifications:

  • MUST work a flexible schedule that includes nights and weekends.
  • Must realize and accept that our customer is top priority.
  • Must perform and dress at a standard that exceeds expectations.
  • Must take ownership in their work and take pride in a job well done.
  • Must communicate & deal with employees & guests in a respectful manner.
  • Must be a team player.

Additional Requirements:

  • High school diploma or GED.
  • Some computer experience and/or knowledge is required.
  • Customer Service experience preferred

INTERESTED?

Contact Keith Huey, Guest Services Supervisor, Destiny USA:
T 315-466-7000 ext 6665 — Email: KeithHuey@destinyusa.com