Destiny USA's Guest Services

Destiny USA will have two convenient Guest Services locations to better serve you. Our current Guest Services locations are on the 1st level below the food court and on the 3rd level of the expansion in between TGIF and World of Beer. The desks are open during regular center hours and are available to assist guests with any questions or comments they may have.

Do you have a question right now for our Guest Services team? Ask them at


Guest Services location 1

1st floor west near Panera Bread; one floor beneath the food court

Services Offered:

  • Directories and Directions
  • Digital Kiosk Assistance (coming soon!)
  • Stroller Rental
  • Wheelchair Rental and Special Needs Assistance*
  • Lost + Found
  • Gift Cards
  • Shopping Packages
  • Green Vehicle Parking

Canadian Currency Exchange  


*Electric carts and wheelchairs have a 3 hour limit 

Guest Services location 2 

Our brand new Guest Services location is located on the second level of the expansion adjacent to the East elevator bank. 

Services Offered:

Directories and Directions

  • Digital Kiosk Assistance
  • Wheelchair rental and special needs assistance*
  • Lost + Found
  • Gift Cards
  • Shopping Packages
  • Green Vehicle Parking
  • Canadian Currency Exchange


*Electric carts and wheelchairs have a 3 hour limit 

Basic Services

Lost + Found

Did you lose something while at Destiny USA? Guest Services is happy to help with all of your needs. You can submit any lost item requests at either Guest Services location or to For after hours servce, please contact Security at 315.466.7000. Guest Services also accepts all found items.


Stroller Rental

SmarteCartes Strollers are available to rent at 3 convenient entrances. Single strollers are $6.00 to rent with $1.00 retrieval for returning the carts.

Single strollers are available at the Sports Authority/Lord & Taylor entrance on the 1st level, the West entrance adjacent to Ruby Tuesday and Panera Bread on the 1st level, Macys / Dunkin Donuts entrance, and on the Pedestrian Bridge.

Double strollers are available at the West entrance and must be returned there. Double strollers are $8.00 each with $1.00 retrieval upon returning.



Wheelchair Rental and Special Needs Assistance
Wheelchairs and electric scooters are available for our guests to use free of charge on a first-come, first-serve basis and have a three hour limit. They are located at both Guest Services locations. The closest entry point is the West entrance, adjacent to Panera Bread. We do require a form of collateral that will be returned to you when the wheelchair or electric scooter is returned to Guest Services. Acceptable forms of collateral are a valid Driver's License or $25.00 cash deposit. The wheelchair or electric scooter must be returned to Guest Services prior to the Center closing (9:30pm Monday-Saturday and 6:00pm Sunday). For further information please call the Customer Service Desk at 315-466-7000.

Gift Cards

Gift Cards are available for purchase at both Guest Services locations. There is a $2.95 surcharge for card purchases. For more information or to order gift cards, please visit our order page.


Currency Exchange

Destiny USA offers Canadian currency exchange in the form of a Destiny USA gift card. There is a $2.95 surcharge for currency exchange in this form. 



Destiny USA Shopping Packages
Destiny USA offers a variety of shopping packages for center wide activities and in concert with local hotels. You can purchase shopping packages at both of our Guest Services locations as well as clicking here.


Shop & Dine
Our Shop & Dine tour package offers great deals on shopping at our wide variety of specialty shops, restaurants, and entertainment venues. It also comes with a $20 Gift Certificate to your choice of restaurant, our exclusive Passport of Savings filled with valuable discounts, a tote bag and a free Carousel ride.


Shop & Play

Our Shop & Play tour package offers great deals on shopping at our variety of specialty shops, restaurants, and entertainment venues, our exclusive Passport of Savings filled with valuable discounts, a tote bag and a free Carousel ride!

Shop & Stay

Our Shop & Stay tour package is all about convenience. Each package comes with a $25 Destiny USA gift card, exclusive savings in Destiny USA’s Passport of Savings, a recycled shopping bag and free Carousel ride! Check with participating hotels to find negotiated roomrates for your overnight stay.


Hotels can purchase our Shop & Stay package by clicking here. 


Green Vehicle Parking
Do you drive a "Green" vehicle? Now you can take advantage of our Green Vehicle parking which is available at all major entrances to the facility. To park in one of these convenient spaces, you must first register your car with Guest Services. Simply bring us your car make and model and we will give you an exclusive Green parking sticker which gives you access to those parking spaces.


Not sure if your car fits under the "green" status? No problem! Check with Guest Services on the 1st level underneath the food court to find out if your eligible or click here

Additional Services and Codes

Center Walkers
Walking has quickly become one of America's most popular forms of exercise because it is safe, simple and inexpensive. Almost anyone can walk, regardless of age, lifestyle or physical condition. A regular program of brisk walking is beneficial in preventing or managing health problems.


Join your friends and neighbors at Destiny USA for healthful walking at your own pace in climate controlled comfort. Exercise by walking a measured course before stores open (7 am - 10:00 am Monday through Saturday; 7 am - 11 am Sunday) and at your convenience. You can increase your fitness in the company of your friends. For the convenience of our center walkers we open the West Entrance near Panera Bread at 7am daily.


Walking Fact Sheet (PDF)

Walking Brochure (PNG)



If your organization is interested in scheduling a special event, awareness campaign or fundraiser at Destiny USA, please click here to complete the proper form. Liability insurance is required.



If your organization is reaching out regarding Donation Requests, please click here to complete the request form. 


ADA Accessibility

Graphic of floor layouts and ADA accessible entrances and exits


Parental Escort Policy


Parental Escort Policy
Destiny USA has instituted a Parental Escort Policy on Fridays and Saturdays between the hours of 4pm and closing. 


Anyone under the age of 18 visiting Destiny USA must be accompanied by a parent or guardian 21 years of age or older. One parent or guardian (21 years of age or older) is permitted to supervise up to five teens. Teens must remain within the company of their parent or guardian. Acceptable proof of age is a driver's license, state/provincial non-driver ID, military or college ID, passport or visa. 


This policy does not apply to WonderWorks, the cinemas or stores with exterior entrances. 


Cinema patrons under the age of 18 are asked to use the West entrance near Panera Bread, when the policy is in effect.


Thank you for your cooperation

Center Policies: Destiny USA Code of Conduct
Behavior Code - In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Center management has the right to amend the behavior code at any time.

Download our Behavior Code (PDF) 


Destiny USA is Open for the Purpose of Shopping
Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.


Safe and Convenient Shopping
Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.


Please Walk
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.


Please Dress Appropriately
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

No Weapons Allowed
The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.


Smoking and Alcohol
Destiny USA is a smoke and tobacco  free facility. The consumption of alcohol is permitted in licensed premises only.


Parking is for Guests and Visitors
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.


We Support Education
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on the property during school hours, unless accompanied by a parent or legal guardian.


Have a pleasant shopping experience!


Numbers to know:
Destiny USA Guest Services 315.466.7000 ext. 4
Destiny USA Security Team 315.466.6011

Destiny USA General Manager, Robert Schoeneck, 315.466.6000 or